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Our top priority is to help every customer in cracking the ServiceNow Certified System Administrator (CSA) test. Therefore, we have created these formats so that every applicant can prepare successfully for the ServiceNow Certified System Administrator (CSA) exam on the first attempt. We are aware that the cost for the registration of the ServiceNow CSA examination is not what everyone can pay. After paying the hefty ServiceNow Certified System Administrator (CSA) test registration fee, applicants usually run on a tight budget. This is why Actual4test provides you with the ServiceNow Certified System Administrator (CSA) real questions with up to 1 year of free updates.
Exam Details
Once you have completed the ServiceNow Fundamentals training prerequisite, you need to enter the ServiceNow Webassessor website with the help of the voucher code received after finalizing the course. Your voucher is valid for one year and can be used only once. When registering for the CSA Exam, you can select the convenient option of its delivery. This ServiceNow test can be taken at one of the Kryterion authorized centers located worldwide. Online proctoring is also available for the students provided they meet some technical requirements, such as a Windows based PC, a standalone webcam, Internet Explorer or Google Chrome browsers, among others. To learn the specific requirements, you should visit the WebAssessor website.
The ServiceNow Certified System Administrator test is made up of around 60 questions. All the questions included in the exam content are presented in multiple-choice (single response) and multiple-select (select all that apply) formats. To answer the multiple-choice options, learners are required to look through the answers and select one correct variant. Each multiple-choice question is accompanied by a minimum of four available responses. The multiple-select items also entail four available answers with two or more correct variants. The candidates should review the available options and then select all the responses that seem to be correct.
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ServiceNow Certified System Administrator Sample Questions (Q264-Q269):
NEW QUESTION # 264
You are looking at a list of Active incidents. You want to exclude incidents with the state of Resolved. How might you do that?
- A. On Search, select State, type not Resolved, press enter
- B. On the list of records, locate the right-click on the Resolved value, select Exclude.
- C. On the list of records, locate and right-click on the Resolved value, select Filter Out
- D. On state column title, right-click, select Filter Out > Resolved
- E. Click Funnel icon, click AND, Select Resolved, is Not State click Run
Answer: C
Explanation:
In ServiceNow, when viewing alist view, you can easily filter out specific values byright-clicking on the field value and selecting "Filter Out". This action dynamically updates the filter to exclude records with that value.
Navigate to theIncident List.
Locate a record withState = Resolved.
Right-clickon the "Resolved" value in theStatecolumn.
Select"Filter Out"from the context menu.
The list automatically refreshes, showing only incidentsexcluding "Resolved".
A: On the list of records, locate the right-click on the Resolved value, select Exclude.
"Exclude" isnot an optionin the ServiceNow list filter menu. The correct option is"Filter Out".
B: Click Funnel icon, click AND, Select Resolved, is Not State click Run.
Thefunnel iconopens the filter panel, but this answer is unnecessarily complex.Right-clicking and filtering out is faster.
C: On state column title, right-click, select Filter Out > Resolved.
Youcannot right-click the column titleto filter out a specific value; you must right-click on aspecific field value.
D: On Search, select State, type not Resolved, press enter.
The correct syntax in the filter bar is "State != Resolved", butright-clicking is a more user-friendly method.
ServiceNow Filtering and List Views
ServiceNow CSA Training Module:"Working with Lists and Filters"
Steps to Exclude Incidents with the State "Resolved":Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:
NEW QUESTION # 265
What is a formatter? Select one of the following.
- A. A formatter is a form element used to display information that is not a field in the record
- B. A formatter allows you to populate fields automatically
- C. A formatter allows you to configure applications on your instance
- D. A formatter is a set of conditions applied to a table to help find and work with data
Answer: A
NEW QUESTION # 266
Groups are stored in what table?
- A. Group [sn_sys_user_group]}
- B. User Group [user_groups]
- C. Groups [sys_user_groups]
- D. User Groups [sn_user_groups]
- E. Group [sys_user_group]
Answer: E
Explanation:
In ServiceNow,groupsare stored in thesys_user_grouptable. This table definesgroups of userswho share common responsibilities, such asIT support teams, HR teams, or security teams.
Groups are used toassign roles and permissionsto multiple users at once.
Common groups includeService Desk, IT Support, Change Advisory Board (CAB), and HR teams.
Thesys_user_grouptable is linked tosys_user(Users) andsys_user_role(Roles).
B: Group [sn_sys_user_group]- No such table prefix (sn_) exists for user groups in ServiceNow.
C: User Group [user_groups]- Incorrect table name; ServiceNow follows thesys_naming convention.
D: User Groups [sn_user_groups]- Not a valid ServiceNow table.
E: Groups [sys_user_groups]- Incorrect pluralization; ServiceNow tables typically usesingular names(e.g., sys_user_group).
ServiceNow sys_user_group Table Documentation
ServiceNow CSA Training Module:"User and Group Administration"
Key Details about sys_user_group:Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:
NEW QUESTION # 267
Which would NOT appear in the History section of the Application Navigator?
- A. Lists
- B. UI Pages
- C. Forms
- D. Records
Answer: B
Explanation:
TheHistory sectionin theApplication Navigatortracks recently visited records, lists, and forms within ServiceNow. This feature allows users to quickly navigate back to previously accessed content without searching manually.
What Appears in the History Section?The History sectionlogs user activityrelated to:
Records (Option A)- Recently viewed records from any table, such as incidents, requests, or tasks.
Lists (Option C)- Any list views a user has accessed, such asIncident ListorChange Request List.
Forms (Option D)- Any individual record viewed in form view, such as anincident formoruser form.
Why is Option B (UI Pages) Correct?UI Pages do NOT appear in the History section.
UI Pagesare special custom pages built with Jelly scripting and used forcustom interfaces, portals, and dashboards(e.g., Service Portal pages).
Since they do not represent individual records, lists, or forms,they are not included in the user's History tracking.
Why Are the Other Options Incorrect?A. Records
Recordsare individual database entries (e.g., specific incidents, change requests, or users).
Since records are frequently accessed, theyare logged in History.
C: Lists
Listsdisplay multiple records from a table (e.g., all open incidents).
Since users navigate through lists frequently, theyare logged in History.
D: Forms
Formsare used to view or edit individual records (e.g., an incident form).
Since forms are commonly accessed, theyare logged in History.
Reference from Certified System Administrator (CSA) Documentation:#ServiceNow Docs - Application Navigator & History
#ServiceNow Application Navigator Documentation
"The History section of the Application Navigator displays a list of the records, lists, and forms that you have recently accessed."
"Custom UI Pages are not included in History tracking."
NEW QUESTION # 268
Which system property is added and set to true in order to see impersonation events in the System Log?
- A. glide sys admin_login
- B. glide sys log_jmpersonabon
- C. glide.impersonation_setting
- D. glide user_setting
- E. glide sys all_jmpersonation
Answer: B
Explanation:
InServiceNow, impersonation allows administrators toact as another userto troubleshoot, test permissions, or verify user experiences.
Tolog impersonation eventsin theSystem Log, the system property:
CopyEdit
glide.sys.log_impersonation
must beaddedand set totrue(true).
Key Features ofglide.sys.log_impersonation:Logswho impersonated whomin theSystem Log.
Capturestimestamp, user details, and session activity.
Helps withauditing and security compliance.
Navigate toSystem Definition > System Properties.
Search forglide.sys.log_impersonation.
If it doesn't exist, create it:
Name:glide.sys.log_impersonation
Type:True/False
Value:true
Save the property and test impersonation.
How to Enable Impersonation Logging:
A: glide.user_setting #Incorrect
Not related to impersonation logging.
Deals withuser preferences and settings.
B: glide.sys.all_impersonation #Incorrect
No such property exists in ServiceNow.
D: glide.impersonation_setting #Incorrect
Incorrect property name; does not exist.
E: glide.sys.admin_login #Incorrect
Logsadmin logins, not impersonation events.
Why Other Options Are Incorrect?
Impersonating Users in ServiceNow
System Logs & Impersonation Tracking
Official ServiceNow Documentation Reference:
NEW QUESTION # 269
......
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